Case Study - Mitsubishi Electric



Website: livingenvironmentalsystems.

Employees 201-500

Industry: Electronic technology manufacturer


Michelle Coombe

General Manager for Customer Service & Operations



Mitsubishi Electric is a global multinational electronics and electrical equipment manufacturing company, headquartered in Tokyo, Japan.

The Mitsubishi Electric Group operates on the corporate principle of contributing to society by enhancing its technologies, services, and creative powers, as a leader in the manufacture and sales of electric and electronic equipment.

In the UK, Mitsubishi Electric is a market leader in providing energy efficient solutions to heat, cool and ventilate buildings using innovative, heat pump and heat recovery technology.

Training Objective

Mitsubishi Electric Living Environmental Systems General Manager for Customer Service & Operations, Michelle Coombe, identified the need to improve the procurement team’s understanding of importing goods with core topics including: commodity codes, incoterms and general HMRC documentation.

Michelle wanted her team to have knowledge of best practice when communicating with counterparts in other countries.


Michelle was drawn to a staff development partnership with the Supply Chain Academy, following our delivery last year to other parts of the business on ‘Effective Negotiation’ & ‘Warehouse Management’.

Michelle heard from her colleagues how we had boosted efficiency with our focus on the practical application of knowledge and wanted a similar approach to meet her team’s needs. The Supply Chain Academy’s sister company, Customs Insights Consultancy, delivered a one day bespoke interactive ‘Practical guide to import & export documentation’ course, which provided the team with a good grounding in:

– HMRC Documentation

– Incoterms

– Commodity codes (tariffs)

– Transport and freight

– Calculating freight.

To make the day more interactive, engaging and powerful we also played a unique supply chain board game, which gave a common understanding of how much the supply chain (and business costs) can be affected by lead times, customer demand fluctuations, out of stocks, supplier behaviour, supply fluctuations.

We left the team with an:

– Awareness of the requirements involved with overseas trade

– Understanding of the documentation required

– Understanding of the essential terms (and jargon!).

The delegates who took part in the programme told us:

“The training was delivered in a manner that was easy to understand. It was good getting to grips with the supply chain and how my job fits into it”.

“The course made a ‘dry’ subject very enjoyable. Newer team members now have a greater awareness of commodity codes and incoterms”.


The board game was a great way to learn, and it made the training session very interactive”.

Supply Chain Academy can deliver efficiency in your global supply chain. As a resource for this industry we provide:

- Open & Bespoke short courses including Change Management developed by leading Supply Chain experts at all levels.

- Organisational Development using Insights Discover – personality profiling, which enhances personal team, leadership and sales effectiveness communication. Techniques to ensure that learning has been applied to your organisation and demonstrates a real ROI.

- Consultancy to improve your performance, profitability and customer experience identifying hidden costs and wasted resources.

Our Experienced Experts Help You:


- Improve quickly as our courses are focused on the practical application of new skills to your job.


- Think and adapt to become self-reliant, self-aware and confident of success.


- Develop, using the latest work-based learning techniques to become a more effective manager or leader.


133 Hall Road, Upminster RM14 1AL (UK)

T 01708-259450


Find the Academy

Directions: Exit the M25 at Junction 29, taking the A127 towards London. After about 1/2 mile take the slip road exit, sign posted to Upminster & Cranham. Turn left on to Hall Lane and after 1/2 mile, the Supply Chain Academy can be found on the right. Enter via the third gate on the right.


Nearest Rail Station: Upminster

London Underground Station: Upminster


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