Case Study - M&S



Employees: 80,000+ 

Industry: British Retail 

Jason Keegan

Head of GM Logistics




The Supply Chain Academy understands and embraces this view and the high quality course content offer aligned with the strong leadership and development coaching that they develop means I am confident that I am getting “bang for my buck”.

The brief from Jason was about “horizontal awareness”. He leads a high performance team managing a large change programme, a complex network and a broad international scope.

The team is made up of highly experienced specialists incorporating warehouse engineering and design, distribution centre contract management, transport management, capacity planning, inventory management, international supply chain and retail distribution management along with large scale freight procurement.

The Supply Chain Academy developed three core component modules giving a comprehensive overview of current supply chain thinking with in depth analysis of similar sized international organisations’ operations. Jason’s team was encouraged to look for points of learning, for those experiences and directions of thinking that could be useful to them. They were guided through the complex interrelationships of the component parts and players within a supply chain.

They listened to influential speakers in the fields of container shipping, air cargo movement, international law, defence logistics and leading edge web content management.

It was important to give Marks & Spencer provocative positions to debate; to understand what the approaching challenges in the supply chain are going to be, be that the latest developments in multichannel retailing, shifting sourcing locations, new market penetration or volatile input costs.

The intention was to encourage the delegates to stand back from their current roles and to consider the supply chain that they operate as an integral whole. The feedback was comprehensively positive with a high enthusiasm and hunger to understand the consequences of local decision making on the supply chain in its entirety, and how value is lost and won.

In addition to the core training themes and the broad spectrum of visiting speakers delegates were taken through Discovery Insight Profiling. After prior completion of online profiling delegates discussed them with trained facilitators and went through a number of workshop exercises to discover:

• How they each perform

• What their “default” styles are

• Their contribution to the dynamics of the team

• How they can improve their own and their team’s performance

The group found the three days intense but rich in learning. They were full of praise for the facilities of the Academy and the quality of the environment.

Feedback from Delegates:


“A great learning experience in a beautiful environment. I have already recommended it to another part of M&S.” Daniel Hadfield


“The course content was very relevant plus we had great “insights” and speakers.” Oliver Proto


“Overall a great experience with a wonderful team facilitating.” Graham Rich


“10 out of 10. A very good all round day.” Catherine Wilde


“Informative and enjoyable. Really engaging.” Rebecca Oakley

Supply Chain Academy can deliver efficiency in your global supply chain. As a resource for this industry we provide:

- Open & Bespoke short courses including Change Management developed by leading Supply Chain experts at all levels.

- Organisational Development using Insights Discover – personality profiling, which enhances personal team, leadership and sales effectiveness communication. Techniques to ensure that learning has been applied to your organisation and demonstrates a real ROI.

- Consultancy to improve your performance, profitability and customer experience identifying hidden costs and wasted resources.

Our Experienced Experts Help You:


- Improve quickly as our courses are focused on the practical application of new skills to your job.


- Think and adapt to become self-reliant, self-aware and confident of success.


- Develop, using the latest work-based learning techniques to become a more effective manager or leader.


133 Hall Road, Upminster RM14 1AL (UK)

T 01708-259450


Find the Academy

Directions: Exit the M25 at Junction 29, taking the A127 towards London. After about 1/2 mile take the slip road exit, sign posted to Upminster & Cranham. Turn left on to Hall Lane and after 1/2 mile, the Supply Chain Academy can be found on the right. Enter via the third gate on the right.


Nearest Rail Station: Upminster

London Underground Station: Upminster


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