Overview
This workshop will help participants better understand conflict and feel more confident in turning challenging situations into opportunities for learning, growth, and stronger relationships.
Who is the programme for?
- Professionals at all levels dealing with internal or external conflict
- Team leaders
- Managers seeking better resolution skills
Participants will learn how to:
- Understand conflict and its workplace impact
- Apply mediation principles in practical settings
- Communicate effectively in high-stress scenarios
- Handle difficult conversations confidently
Course topics include:
- Types and outcomes of conflict
- Signs, causes, and personal styles of conflict
- Introduction to mediation and its principles
- Communication tools for conflict resolution
- Practical exercises for handling conflict situations
