- Case Study -

M & S

M & S

The brief from Jason was about “horizontal awareness”. He leads a high performance team managing a large change programme, a complex network and a broad international scope.

The team is made up of highly experienced specialists incorporating warehouse engineering and design, distribution centre contract management, transport management, capacity planning, inventory management, international supply chain and retail distribution management along with large scale freight procurement.

Year Founded


The Supply Chain Academy developed three core component modules giving a comprehensive overview of current supply chain thinking with in depth analysis of similar sized international organisations’ operations. Jason’s team was encouraged to look for points of learning, for those experiences and directions of thinking that could be useful to them. They were guided through the complex interrelationships of the component parts and players within a supply chain.

They listened to influential speakers in the fields of container shipping, air cargo movement, international law, defence logistics and leading edge web content management.

It was important to give Marks & Spencer provocative positions to debate; to understand what the approaching challenges in the supply chain are going to be, be that the latest developments in multichannel retailing, shifting sourcing locations, new market penetration or volatile input costs.

The intention was to encourage the delegates to stand back from their current roles and to consider the supply chain that they operate as an integral whole. The feedback was comprehensively positive with a high enthusiasm and hunger to understand the consequences of local decision making on the supply chain in its entirety, and how value is lost and won.

In addition to the core training themes and the broad spectrum of visiting speakers delegates were taken through Discovery Insight Profiling. After prior completion of online profiling delegates discussed them with trained facilitators and went through a number of workshop exercises to discover:

  • How they each perform
  • What their “default” styles are
  • Their contribution to the dynamics of the team
  • How they can improve their own and their team’s performance

The group found the three days intense but rich in learning. They were full of praise for the facilities of the Academy and the quality of the environment.

Feedback from Delegates:

“A great learning experience in a beautiful environment. I have already recommended it to another part of M&S.” Daniel Hadfield

“The course content was very relevant plus we had great “insights” and speakers.” Oliver Proto

“Overall a great experience with a wonderful team facilitating.” Graham Rich

“10 out of 10. A very good all round day.” Catherine Wilde

“Informative and enjoyable. Really engaging.” Rebecca Oakley

Our Creative Team

Paul Stone

Paul Stone

Managing Director

Paul is an experienced Human Resources and Managing Director with a history of working in Blue Chip multinationals, professional services, the public sector and more recently in the education management industry.

Neil Roll

Neil Roll

CP Training Gen Manager

Neil has been working in senior positions within supply chain education for the past five years, following over 25 years of practical logistics experience in a Blue Chip mulitnational company.

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