- Case Study -
Mitsubishi ElectricMitsubishi Electric
The Mitsubishi Electric Group operates on the corporate principle of contributing to society by enhancing its technologies, services, and creative powers, as a leader in the manufacture and sales of electric and electronic equipment.
In the UK, Mitsubishi Electric is a market leader in providing solutions to heat, cool and ventilate buildings using innovative, energy efficient, heat pump and heat recovery technology.
Perry Jackson,
General Manager Business Support
Year Founded
Group Employees
Overview
The Mitsubishi Electric Group operates on the corporate principle of contributing to society by enhancing its technologies, services, and creative powers, as a leader in the manufacture and sales of electric and electronic equipment.
In the UK, Mitsubishi Electric is a market leader in providing solutions to heat, cool and ventilate buildings using innovative, energy efficient, heat pump and heat recovery technology.
Training Objective
Mitsubishi Electric recognise that the very best companies continue to reinvent the way they do business with customers even if they have already achieved a leading position in their industry.
They understand that customer expectations are continually changing. By constantly examining themselves and their strategy, they are able to manage risks; respond to changes in the economic, technological, and competitive environment; and exploit new opportunities more effectively than their competitors.
Wanting to drive operational efficiencies and improve productivity, Mitsubishi Electric selected the Supply Chain Academy to equip their employees with the knowledge required to be more efficient in three main areas;
-Effective negotiation training for business development managers dealing with their partners, suppliers and clients.
-Effective warehouse management training to enable managers to run efficient, robust and agile operations and to improve customer satisfaction.
– Procurement team’s understanding of the complexities of importing, including: Commodity Codes, Incoterms and general HMRC documentation.
Solution
To equip managers with the tools and techniques of negotiation, the Supply Chain Academy team designed and delivered a bespoke training programme that enabled them to:
-Drive towards improved negotiation outcomes
-Build a sense of trust and understanding
-Obtain vital information using heightened questioning and listening abilities
-Avoid making premature concessions
-Assess and use the power of body language\
-Build a settlement range by evaluating fallback positions
Warehouse/Inventory Management
The Supply Chain Academy team designed and delivered a bespoke training programme that enabled managers to:
– Understand how to develop key performance metrics
– Improve Warehouse design based on the suppliers needs
– Understand Warehouse management systems and their functions
– Improve Space and capacity planning
– Understand the basics of the buying function and the tension between buying forecasts and capacity forecasts
The Supply Chain Academy’s sister company, Customs Insights Consultancy, delivered a one day bespoke interactive course which provided the team with key information on:
- HMRC documentation
- Incoterms
- Commodity codes (tariffs)
- Transport and freight
- Calculating freight.
To make the Practical Guide to Import & Export Documentation course as interactive and engaging as possible, the course also included a unique supply chain board game, which gave a common understanding of how much the supply chain (and business costs) can be affected by lead times, customer demand fluctuations, out of stocks, supplier behaviour, supply fluctuations.
All three training courses combined subject teaching, facilitated discussions and presentations, underpinned with specialist case studies to encourage delegates to consider how this learning could be applied to their respective job roles.
Perry Jackson, General Manager – Business Support for Mitsubishi Electric said; “We wanted our people to be more effective in line with our strategy. We have a good relationship with the Supply Chain Academy as they understand our business. I have had great feedback from the team on how effective the course was which they used immediately at work.”
Our Creative Team
Paul Stone
Managing Director
Paul is an experienced Human Resources and Managing Director with a history of working in Blue Chip multinationals, professional services, the public sector and more recently in the education management industry.
Neil Roll
CP Training Gen Manager
Neil has been working in senior positions within supply chain education for the past five years, following over 25 years of practical logistics experience in a Blue Chip mulitnational company.