I don’t want to be a Market Leader….I want to be a Market Driver! (This is our vision here at the Supply Chain Academy)

How about you? Are you wanting to become a Market Leader or a Market Driver?

 

Offering an excellent customer experience must be paramount for the success of your business. Staff need to be fully engaged to ensure they look after your customers at every level.

 

I Don’t Want to be a Market Leader, I want to be a Market Driver!

But this logic doesn’t resonate with many businesses. It surprises me; I hear about grand plans for world domination in their respective businesses. Their leadership in first gear….everyone apparently focused in the business…but then I ask the questions below and I get blank faces:

How does your supply chain fit into your plans? Your supply chain can have major impact on your customer experience and profitability.

Does your business;
• understand the impact your supply chain has on your bottom line?
• understand the impact of its decisions upon your supply chain?

How can you become a market driver if you haven’t addressed these questions?

Doing well in business today relies on the companies a firm works with and buys it’s products and services from – it’s supply chain – doing well too. A car manufacturer for example, can make more cars more quickly, if it’s suppliers are providing them with enough of the components they need and on time.

What should be done across your supply chain to deal with this?

1, Create a Learning culture in your business and across your supply chain
Meet them more often!
Create a more structured approach to learning, comprising Supply Chain Thought leadership, management skills training and softer skills development.
Truly motivate, inspire and engage all people at every level.
The Supply Chain Academy was established to enable best practices within the supply chain to be created and shared across and within the sector. Attend some of our events and learn some cutting edge techniques!

2, Empower people
Be honest – Do your staff still follow routine processes without really thinking each step through? Do they always have a need to go back to their manager or team leader for advice?
Human beings are not robots. We have personalities. We are all different. A little encouragement goes a long way to help people feel free and valued. Coach them to be thinkers and passionate about the service they offer your customers.

3, Start at the top
Your aspirations would not become a reality without skilful leaders, so a good place to start is with them.

The kinds of projects we work with our clients on:
– A need for the strategic direction to be more visible at all levels;
– Some inter-departmental inefficiencies: conflicting success measures.
– An historical link between process and pay which detracts from having honest and frank conversations.
– A lack of behavioral indicators, so it’s difficult for managers to assess how people are delivering

We can help you focus on all aspects of employee engagement.

4, Give outstanding feedback to your supply chain

Feedback to how people are growing is essential. Your supply chain should be a partnership.

It is important to help them:
– Reflect on their practice
– Understand your values
– Become aware of the wider strategy

More…..

SCA & IoD To Hold Event

As we accounced last week, the Supply Chain Academy will be collaborating with the Institute of Directors (IoD) to jointly deliver global trade themed events, using the Academy as the ‘go-to' lead on global trade and supply chain disruptions issues. The IoD have been...

SCA Collaborates with IoD

At the Supply Chain Academy (SCA), our overall purpose is to professionalise the supply chain sector. To help achieve this, we build strong partnerships with leading credible educational institutions, professional business and lobbying groups and other business...

SCA presents at Novus

The Supply Chain Academy (SCA) was invited to present alongside Aston University, Cranfield University and the University of Huddersfield at a recent NOVUS sponsors meeting. NOVUS is a higher education initiative that aims to address the skills gaps and shortfall of...

Degree Apprenticeship News

The world’s first apprenticeship route to supply chain leadership roles, which has been developed by an employer group consisting of around 25 organisations and a number of Universities, and is led by the Uniserve Group and the Supply Chain Academy – is...

Success For Mitsubishi Electric

Last month, the Supply Chain Academy (SCA) held a successful bespoke import and export training course for manufacturing and technology giant, Mitsubishi Electric, at their Hertfordshire headquarters. Michelle Coombe, General Manager for Customer Service &...

Majestic Experience Beer Game

The Supply Chain Academy (SCA) recently held a successful ‘supply chain simulation’ game for niche wine and beer company; Majestic Wine. Neil Firth, Majestic Wine’s Supply Chain Director, wanted his team to understand what the...

Logistics Awards Finalists

The 2017 Logistics Awards, organised by SHD Logistics, has announced the Uniserve Group as a finalist for the prestigious ‘Future Skills’ Award - in recognition of its work creating a first-of-its-kind Degree Apprenticeship in supply chain management. The Logistics...

Supporting Customs Agenda

The Supply Chain Academy has been invited by the Confederation of British Industry (CBI) to be part of their new customs project, joining a high profile panel of Directors from businesses including Nissan, Ford, Tate & Lyle, IBM and more. The aim of this group is...

Academy Attends Forum Event

Representatives from the Supply Chain Academy and Uniserve recently spoke about intelligent vehicle monitoring / driver monitoring and behaviour at the North London Chamber of Commerce and Enterprise (NLCCE) forum event on 27th June. The Supply Chain...

CP Chosen by BAE Systems

CP Training, the skills training and development arm of The Supply Chain Academy has been selected by the Aircraft Maintenance and Support function within BAE Systems, to devise and deliver its Supply Chain Career Pathway initiative. Following a number of joint...

MacAndrews Enjoy Workshop

The Supply Chain Academy recently held a successful ‘Personal Effectiveness’ workshop for niche supply chain and logistics company, MacAndrews & Company Limited, who are part of CMA CGM which is the third largest shipping container transport company in the world....

Another Boost For Faculty

The Supply Chain Academy have welcomed yet another industry leader to our cutting edge faculty, as Professor Edward Sweeney has joined the team to assist in our product delivery. Edward is Professor of Logistics, Head of the Engineering Systems & Management (ESM)...

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