I don’t want to be a Market Leader….I want to be a Market Driver! (This is our vision here at the Supply Chain Academy)
How about you? Are you wanting to become a Market Leader or a Market Driver?
Offering an excellent customer experience must be paramount for the success of your business. Staff need to be fully engaged to ensure they look after your customers at every level.
I Don’t Want to be a Market Leader, I want to be a Market Driver!
But this logic doesn’t resonate with many businesses. It surprises me; I hear about grand plans for world domination in their respective businesses. Their leadership in first gear….everyone apparently focused in the business…but then I ask the questions below and I get blank faces:
How does your supply chain fit into your plans? Your supply chain can have major impact on your customer experience and profitability.
Does your business;
• understand the impact your supply chain has on your bottom line?
• understand the impact of its decisions upon your supply chain?
How can you become a market driver if you haven’t addressed these questions?
Doing well in business today relies on the companies a firm works with and buys it’s products and services from – it’s supply chain – doing well too. A car manufacturer for example, can make more cars more quickly, if it’s suppliers are providing them with enough of the components they need and on time.
What should be done across your supply chain to deal with this?
1, Create a Learning culture in your business and across your supply chain
Meet them more often!
Create a more structured approach to learning, comprising Supply Chain Thought leadership, management skills training and softer skills development.
Truly motivate, inspire and engage all people at every level.
The Supply Chain Academy was established to enable best practices within the supply chain to be created and shared across and within the sector. Attend some of our events and learn some cutting edge techniques!
2, Empower people
Be honest – Do your staff still follow routine processes without really thinking each step through? Do they always have a need to go back to their manager or team leader for advice?
Human beings are not robots. We have personalities. We are all different. A little encouragement goes a long way to help people feel free and valued. Coach them to be thinkers and passionate about the service they offer your customers.
3, Start at the top
Your aspirations would not become a reality without skilful leaders, so a good place to start is with them.
The kinds of projects we work with our clients on:
– A need for the strategic direction to be more visible at all levels;
– Some inter-departmental inefficiencies: conflicting success measures.
– An historical link between process and pay which detracts from having honest and frank conversations.
– A lack of behavioral indicators, so it’s difficult for managers to assess how people are delivering
We can help you focus on all aspects of employee engagement.
4, Give outstanding feedback to your supply chain
Feedback to how people are growing is essential. Your supply chain should be a partnership.
It is important to help them:
– Reflect on their practice
– Understand your values
– Become aware of the wider strategy
More than 40 participants are due to attend tomorrow's Trailblazer Group meeting, which is being held and chaired by Universe Group at the Supply Chain Academy in Upminster. Attendees are arriving from a broad cross section of business, higher education and...
The Supply Chain Academy are offering a promotional opportunity to executives for May; to try one of our leading edge masterclasses at an introductory price. The Leading Complex Change Through The Supply Chain masterclass would be extremely beneficial to...
The Supply Chain Academy were pleased to welcome Professor Darren Dalcher to our faculty recently, to assist in delivering our executive supply chain intuition and thought leadership products. Darren is Professor of Project Management at the University of...
The Supply Chain Academy has recently launched a range of courses that will be great news for northern based supply chain professionals, as they are being delivered at Leeds Trinity University. In conjunction with our ongoing partnership with Leeds Trinity, to develop...
The Supply Chain Academy welcomed a new member of the team recently when Andreea Elefteriu joined as Training Manager. Andreea has over 20 years of experience in learning & organisational development (L&D) delivery and consultancy; gained while working with...
The Supply Chain Academy's marketing team received a welcomed boost recently when Michael Hurcum joined us as Uniserve Group Marketing Manager. Michael is an innovative marketing and communications specialist with nine years’ experience managing campaigns for the...
The Supply Chain Academy attended parliament last week when Paul Stone, Group HR Director, met with MP’s at the House of Commons to talk about, amongst other things, Uniserve’s Degree Apprenticeship standard and the Supply Chain Academy’s collaboration with Leeds...
There are still a few places left for our next free event being held at Leeds Trinity University at the end of this month. Is Your Supply Chain Brexit Ready? - Wednesday 29th March 2017 Please join us to find out more about: Apprenticeships, including the development...
The degree apprenticeship proposal, chaired by the Supply Chain Academy and Uniserve Group, was today given government approval and listed as the occupational qualification for Supply Chain & Logistics. In a letter to Paul Stone, Uniserve Group HR Director, from...
The Supply Chain Academy has officially partnered with the North London Chamber of Commerce and Enterprise (NLCCE) to equip members with end to end Supply Chain understanding through impartial advice and in the long term, training and consultancy. NLCCE are aiming to...
Alex Mortimer, our Supply Chain Academy Director, attended his first meeting this week since his recent election to the Confederation of British Industry (CBI) council. Alex was appointed following a contested election in which CBI members across the region voted. In...
CP Training, our supply chain staff development and qualifications arm, are hosting their first ever training course at Leeds Trinity University on 15th and 16th May. The two day Demand Planning course, is a first for CP delivered in Leeds, as we work with the...