Last month, the Supply Chain Academy (SCA) held a successful bespoke import and export training course for manufacturing and technology giant, Mitsubishi Electric, at their Hertfordshire headquarters.

Michelle Coombe, General Manager for Customer Service & Operations at Mitsubishi Electric Living Environment Systems UK, had expressed a need to improve the procurement team’s understanding of the complexities of importing, including: Commodity Codes, Incoterms and general HMRC documentation.

Following a successful delivery last year to other parts of the business on ‘Effective Negotiation’ and ‘Warehouse Management’, Michelle was keen to take advantage of the SCA’s focus on the practical application of knowledge and to apply a similar approach to meet her team’s needs.

The Supply Chain Academy’s sister company, Customs Insights Consultancy, delivered a one day bespoke interactive ‘Practical Guide to Import & Export Documentation’ course, which provided the team with they key information they required. 

Alex Mortimer, Supply Chain Academy Director, said: “As the first ‘business-led’ supply chain education provider, we use our real business experience to make the learning more relevant and engaging. To make the learning more interactive we used a unique supply chain board game which gives a common understanding of how much the supply chain (and business costs) can be affected by lead times, customer demand fluctuations, out of stocks, supplier behaviour and supply fluctuations”.

Quotes from the delegates:

“The course made a ‘dry’ subject very enjoyable. Newer team members now have a greater awareness of commodity codes and incoterms”.

“The training was delivered in a manner that was easy to understand. It was good getting to grips with the supply chain and how my job fits into it”.“

“The board game was a great way to learn, and it made the training session very interactive”.

Read the full case study here.

The Supply Chain Academy can deliver efficiency in your global supply chain. If you would like more information on any of our other products, please email info@thesupplychainacademy.org.uk or call 01708 259450.