I don’t want to be a Market Leader….I want to be a Market Driver! (This is our vision here at the Supply Chain Academy)

How about you? Are you wanting to become a Market Leader or a Market Driver?

 

Offering an excellent customer experience must be paramount for the success of your business. Staff need to be fully engaged to ensure they look after your customers at every level.

 

I Don’t Want to be a Market Leader, I want to be a Market Driver!

But this logic doesn’t resonate with many businesses. It surprises me; I hear about grand plans for world domination in their respective businesses. Their leadership in first gear….everyone apparently focused in the business…but then I ask the questions below and I get blank faces:

How does your supply chain fit into your plans? Your supply chain can have major impact on your customer experience and profitability.

Does your business;
• understand the impact your supply chain has on your bottom line?
• understand the impact of its decisions upon your supply chain?

How can you become a market driver if you haven’t addressed these questions?

Doing well in business today relies on the companies a firm works with and buys it’s products and services from – it’s supply chain – doing well too. A car manufacturer for example, can make more cars more quickly, if it’s suppliers are providing them with enough of the components they need and on time.

What should be done across your supply chain to deal with this?

1, Create a Learning culture in your business and across your supply chain
Meet them more often!
Create a more structured approach to learning, comprising Supply Chain Thought leadership, management skills training and softer skills development.
Truly motivate, inspire and engage all people at every level.
The Supply Chain Academy was established to enable best practices within the supply chain to be created and shared across and within the sector. Attend some of our events and learn some cutting edge techniques!

2, Empower people
Be honest – Do your staff still follow routine processes without really thinking each step through? Do they always have a need to go back to their manager or team leader for advice?
Human beings are not robots. We have personalities. We are all different. A little encouragement goes a long way to help people feel free and valued. Coach them to be thinkers and passionate about the service they offer your customers.

3, Start at the top
Your aspirations would not become a reality without skilful leaders, so a good place to start is with them.

The kinds of projects we work with our clients on:
– A need for the strategic direction to be more visible at all levels;
– Some inter-departmental inefficiencies: conflicting success measures.
– An historical link between process and pay which detracts from having honest and frank conversations.
– A lack of behavioral indicators, so it’s difficult for managers to assess how people are delivering

We can help you focus on all aspects of employee engagement.

4, Give outstanding feedback to your supply chain

Feedback to how people are growing is essential. Your supply chain should be a partnership.

It is important to help them:
– Reflect on their practice
– Understand your values
– Become aware of the wider strategy

More…..

Electric Container Ship Race

The electric container ship race seems to be very much on, with at least two parties having announced their innovative intentions this year. Dutch company Port Liner declared earlier in the year that they are building two giant all-electric barges, which are being...

CP Courses And Events in December

Below is a small featured selection of CP Training’s outstanding business led courses and events for December 2018, these are just three of many running. Aimed at managers and aspiring managers, CP Training Services have been the go-to specialists for supply chain...

SCA & Manufacturing Revolution!

The Supply Chain Academy is now collaborating with EEF, the representative voice of British manufacturing, to offer thought leadership seminars in supply chain best practice to manufacturing businesses. For over 120 years EEF has been keeping businesses safe,...

UK Ports Disrupt Supply Chain

Congestion at the UK’s two largest container ports continues to disrupt supply chains during the busiest time of year for retailers. The delays started at Felixstowe earlier in the year, when the introduction of a new operating system slowed the port down to around...

Global Markets Identify Fake Goods

According to the Loadstar, the world’s largest internet retailer has been identified as a notorious market for counterfeit goods, and has been blamed for being unresponsive and non-compliant in regions such as the UK, Canada and Germany. The retailer joins other major...

Low Sulphur to Increase Costs

The International Maritime Organisation (IMO) are introducing new low sulphur regulations with effect from January 2020, which will effectively mean that shipping lines will have to reduce emissions by 85%. The regulation aims to reduce the environmental impact of...

China Reply To US New Tariffs

This week America imposed new tariffs on $200 billion worth of imports from China, reigniting a trade war between the two nations, which has resulted in China announcing $60 billion worth of tariffs on US products today. The US tariffs confirmed on Monday were the...

CP Courses in November

Below is a small featured selection of CP Training’s outstanding business led courses for November 2018, these are just four of many running. Aimed at managers and aspiring managers, CP Training Services have been the go-to specialists for supply chain training and...

Storms To Disrupt Supply Chains

The strong winds of Hurricane Florence are weakening as it reaches closer to the US East Coast, but the impact of the immense storm could still be disastrous for millions of people and the US supply chain. Florence, which has now been downgraded to a Category 2...

US Driver Shortage Continues

According to the American Trucking Associations, the US is short more than 50,000 drivers, causing long-haul truck shipping rates to rise. Over the next 8 years, the shortage is expected to rise to more than 174,000 drivers. The entire Class 8 truck market, which...

America – China Trade Wars

America are preparing to impose tariffs on $200b worth of imports from China, reigniting a major trade war between the nations. The US president, Donald Trump, initially imposed tariffs on $50b worth of Chinese exports in June, after tweeting in March that “Trade wars...

Sea/Air Alternative In Peak Season?

As the Asia peak season intensifies, there has been a new focus on utilising sea/air combinations, due to seasonal ocean reliability issues and rising air freight rates. With sea/air services working through South East Asia and more commonly The Middle East, customers...

Share This