I don’t want to be a Market Leader….I want to be a Market Driver! (This is our vision here at the Supply Chain Academy)
How about you? Are you wanting to become a Market Leader or a Market Driver?
Offering an excellent customer experience must be paramount for the success of your business. Staff need to be fully engaged to ensure they look after your customers at every level.
I Don’t Want to be a Market Leader, I want to be a Market Driver!
But this logic doesn’t resonate with many businesses. It surprises me; I hear about grand plans for world domination in their respective businesses. Their leadership in first gear….everyone apparently focused in the business…but then I ask the questions below and I get blank faces:
How does your supply chain fit into your plans? Your supply chain can have major impact on your customer experience and profitability.
Does your business;
• understand the impact your supply chain has on your bottom line?
• understand the impact of its decisions upon your supply chain?
How can you become a market driver if you haven’t addressed these questions?
Doing well in business today relies on the companies a firm works with and buys it’s products and services from – it’s supply chain – doing well too. A car manufacturer for example, can make more cars more quickly, if it’s suppliers are providing them with enough of the components they need and on time.
What should be done across your supply chain to deal with this?
1, Create a Learning culture in your business and across your supply chain
Meet them more often!
Create a more structured approach to learning, comprising Supply Chain Thought leadership, management skills training and softer skills development.
Truly motivate, inspire and engage all people at every level.
The Supply Chain Academy was established to enable best practices within the supply chain to be created and shared across and within the sector. Attend some of our events and learn some cutting edge techniques!
2, Empower people
Be honest – Do your staff still follow routine processes without really thinking each step through? Do they always have a need to go back to their manager or team leader for advice?
Human beings are not robots. We have personalities. We are all different. A little encouragement goes a long way to help people feel free and valued. Coach them to be thinkers and passionate about the service they offer your customers.
3, Start at the top
Your aspirations would not become a reality without skilful leaders, so a good place to start is with them.
The kinds of projects we work with our clients on:
– A need for the strategic direction to be more visible at all levels;
– Some inter-departmental inefficiencies: conflicting success measures.
– An historical link between process and pay which detracts from having honest and frank conversations.
– A lack of behavioral indicators, so it’s difficult for managers to assess how people are delivering
We can help you focus on all aspects of employee engagement.
4, Give outstanding feedback to your supply chain
Feedback to how people are growing is essential. Your supply chain should be a partnership.
It is important to help them:
– Reflect on their practice
– Understand your values
– Become aware of the wider strategy
The Supply Chain Academy, known for providing high quality supply chain expertise through its education and consultancy has been invited to speak and exhibit at an upcoming event to support SMEs, hosted by both Hertfordshire County Council and Hertfordshire’s Growth...
T-shaped people, which means a person having depth of knowledge in one or more aspect and a breadth of knowledge across the entire process, are seen as ideal candidates for roles within the supply chain. T-shaped people are an excellent addition to any team. They are...
Understanding what a degree apprenticeship is and what the benefits are to business and business leaders, is becoming an important consideration for attracting, developing and retaining the right talent. Degree Apprenticeships are a new route into higher education,...
No matter how experienced a leader, executive, director or CEO is, the constant evolution of the business world requires the need to adapt by learning new skills, new methodology and new practices. This is no more apparent than for executives involved in leading...
January 1st next year will mark the full implementation of the IMO 2020 regulations that enforces a new 0.5% global sulphur cap on fuel content – reducing the current 3.5% limit significantly. The cap is part of the IMO’s response to heightening environmental...
Our Commercial Director – Alex Mortimer – represented the Institute of Director’s Essex Branch in Chelmsford event last night, in his role as the IoD Ambassador for Global Trade and Supply Chain.The IoD event enabled its Essex ambassadors, including Alex and other new...
After the past couple of crucial weeks in Westminster, we are apparently no nearer knowing the country's fate post Brexit, or what the terms of withdrawal are likely to look like. Despite protests and constant political debate; deal, no deal, further extensions,...
Following yesterday’s vote to reject Prime Minister May’s Brexit proposal, the government has confirmed that most imports into the UK will not be subject to a tariff in the event of a no-deal Brexit.It was confirmed that a temporary scheme would mean that around 87%...
Supply Chain Academy group partners - Uniserve - held this years Management Development Project. It came to an impressive conclusion last week, when three project teams presented their innovative solutions for business challenges to the Uniserve Group Board. The...
Supply chains around the world are always transforming and adapting and at the Supply Chain Academy we ensure we stay at the forefront of current thinking on the subject. At the start of the year we covered Ten Supply Chain Considerations for 2019 , highlighting...
Below is a small featured selection of CP Training’s outstanding business led courses for April and May 2019, these are just four of many running. Aimed at managers and aspiring managers, CP Training Services have been the go-to specialists for supply chain training...
According to The Loadstar this week, steamship line Hapag Lloyd have declared ‘General Average’ on their vessel Yantian Express.The 7,500 TEU container ship was en-route to the port of Halifax this month, when a fire broke out onboard that forced the crew to abandon...