I don’t want to be a Market Leader….I want to be a Market Driver! (This is our vision here at the Supply Chain Academy)
How about you? Are you wanting to become a Market Leader or a Market Driver?
Offering an excellent customer experience must be paramount for the success of your business. Staff need to be fully engaged to ensure they look after your customers at every level.
I Don’t Want to be a Market Leader, I want to be a Market Driver!
But this logic doesn’t resonate with many businesses. It surprises me; I hear about grand plans for world domination in their respective businesses. Their leadership in first gear….everyone apparently focused in the business…but then I ask the questions below and I get blank faces:
How does your supply chain fit into your plans? Your supply chain can have major impact on your customer experience and profitability.
Does your business;
• understand the impact your supply chain has on your bottom line?
• understand the impact of its decisions upon your supply chain?
How can you become a market driver if you haven’t addressed these questions?
Doing well in business today relies on the companies a firm works with and buys it’s products and services from – it’s supply chain – doing well too. A car manufacturer for example, can make more cars more quickly, if it’s suppliers are providing them with enough of the components they need and on time.
What should be done across your supply chain to deal with this?
1, Create a Learning culture in your business and across your supply chain
Meet them more often!
Create a more structured approach to learning, comprising Supply Chain Thought leadership, management skills training and softer skills development.
Truly motivate, inspire and engage all people at every level.
The Supply Chain Academy was established to enable best practices within the supply chain to be created and shared across and within the sector. Attend some of our events and learn some cutting edge techniques!
2, Empower people
Be honest – Do your staff still follow routine processes without really thinking each step through? Do they always have a need to go back to their manager or team leader for advice?
Human beings are not robots. We have personalities. We are all different. A little encouragement goes a long way to help people feel free and valued. Coach them to be thinkers and passionate about the service they offer your customers.
3, Start at the top
Your aspirations would not become a reality without skilful leaders, so a good place to start is with them.
The kinds of projects we work with our clients on:
– A need for the strategic direction to be more visible at all levels;
– Some inter-departmental inefficiencies: conflicting success measures.
– An historical link between process and pay which detracts from having honest and frank conversations.
– A lack of behavioral indicators, so it’s difficult for managers to assess how people are delivering
We can help you focus on all aspects of employee engagement.
4, Give outstanding feedback to your supply chain
Feedback to how people are growing is essential. Your supply chain should be a partnership.
It is important to help them:
– Reflect on their practice
– Understand your values
– Become aware of the wider strategy
This week America imposed new tariffs on $200 billion worth of imports from China, reigniting a trade war between the two nations, which has resulted in China announcing $60 billion worth of tariffs on US products today. The US tariffs confirmed on Monday were the...
Below is a small featured selection of CP Training’s outstanding business led courses for November 2018, these are just four of many running. Aimed at managers and aspiring managers, CP Training Services have been the go-to specialists for supply chain training and...
The strong winds of Hurricane Florence are weakening as it reaches closer to the US East Coast, but the impact of the immense storm could still be disastrous for millions of people and the US supply chain. Florence, which has now been downgraded to a Category 2...
According to the American Trucking Associations, the US is short more than 50,000 drivers, causing long-haul truck shipping rates to rise. Over the next 8 years, the shortage is expected to rise to more than 174,000 drivers. The entire Class 8 truck market, which...
America are preparing to impose tariffs on $200b worth of imports from China, reigniting a major trade war between the nations. The US president, Donald Trump, initially imposed tariffs on $50b worth of Chinese exports in June, after tweeting in March that “Trade wars...
As the Asia peak season intensifies, there has been a new focus on utilising sea/air combinations, due to seasonal ocean reliability issues and rising air freight rates. With sea/air services working through South East Asia and more commonly The Middle East, customers...
Uniserve Group - the first logistics company ever to create a degree for the industry! If you’re looking for a brighter future and are keen to take your first steps into the world of business, the Uniserve Group (the largest independent logistics and freight...
The Supply Chain Academy are pleased to announce the launch of our new look CP Training website, which provides an exciting range of supply chain training courses designed for managers and aspiring managers. CP Training Services have been the go-to supply chain...
CHINESE PROVERB - ‘Be not afraid of growing slowly, be afraid only of standing still.’ Every day is different at the Academy. In partnership with Essex International, the SCA recently hosted a tailored ‘supply chain innovation’ day for 25 CEOs and Chairmen from...
International Trade Secretary - Liam Fox - recently suggested that the chances of a deal with the European Union stood at 60/40 against, and as time goes by the reality of a hard Brexit looms large. With this in mind, UK manufacturers have identified supply chain...
Has the world has gone mad? The country and UK parliament is in uproar about Brexit and we could be in for a round of global trade wars. We have certainly entered the unknown – a period of uncertain futures. How can business use data to predict possible outcomes,...
Below is a small featured selection of CP Training’s outstanding business led courses for September 2018, these are just four of many running. We have also included a must-attend networking and thought leadership event at the Supply Chain Academy. Aimed at managers...